1. Shipping & Delivery
1.1. Goods are delivered within 5-30 days depending on country of order, from the day you place an order to purchase the Goods, excepting commissioned work where a delivery schedule will be agreed in writing between parties.
1.2 Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.
1.3 If we are not able to deliver your Goods within 5-30 days or period agreed in writing - of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
1.4 We may deliver Goods in installments if they are not all available at the same time for delivery.
1.5 Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.
1.6 When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery, take pictures of the damage if possible - and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.
1.7 Goods are sent by post. We will send you a message by email to tell you when we have despatched your order.
1.8 If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
1.9 If some Goods orders are large and heavy delivery times may be slightly longer. In this case, approximate delivery dates will be arranged after you place your order.
1.10 Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.
1.11 We are happy for you to pick up Goods from our stockroom/studio in Cornwall, provided you make an appointment in advance and payment has been received into our bank.
1.12. Goods are at your risk from the moment they are picked up by you or your Carrier from our shop /stockroom.
1.1.3 You agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.
2. Foreign Taxes and Duties
2.1.1 If you are not in the UK, we have no responsibility for the laws in a country outside the UK.
2..2 If outside the UK, you are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.
3. Postage
3.1 Postal rates are measured by weight and the following Royal Mail or ParcelForce options for the UK - see options below. If you require a purchase from a different country location outside the UK, please contact Us prior to transaction from online shop and we can arrange individual prices and cost calculation based on goods weight and postage abroad for each item required, based on the options below:
3.2. DOMESTIC/UK:
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Royal Mail Special Delivery, guaranteed by 1pm next day. Tracked service. (Max 20kg) Up to £500 compensation.
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Royal Mail Standard Economy, Second Class Post. Up to £20 compensation. Option for 'online delivery confirmation' but not for Channel Islands, Isle of Wight or for Letters/Large Letters.
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Royal Mail Second Class Signed-For. A proof of delivery service. Required signature from recipient. Up to £50 compensation.
3.3 EUROPE:
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PARCELFORCE WorldWide 2 days service - EXPRESS 48 - Large size parcels with compensation up to £100 (2 kg -30 kg only).
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OR: Royal Mail International Standard, a cheaper and slower delivery option, which is NOT TRACKED OR GUARANTEED (2 kg and UNDER only).
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OR: Royal Mail International Tracked and Signed (signed for on delivery). For smaller parcels, tracked with online confirmation and compensation up to £50.00. (Up to 2 kg only.)
3.4 WORLD ZONE ONE (1)
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PARCELFORCE WorldWide 2 days service: EXPRESS 48 - Large size parcels with compensation up to £100 (2 kg -30 kg only).
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OR: Royal Mail International Standard, a cheaper and slower delivery option, which is NOT TRACKED OR GUARANTEED (2 kg and UNDER only).
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OR: Royal Mail International Tracked and Signed (signed for on delivery). For smaller parcels, tracked with online confirmation and compensation up to £50.00. (Up to 2 kg only.)
3.5 WORLD ZONE TWO (2)
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PARCELFORCE WorldWide 2 days service: EXPRESS 48 - Large size parcels with compensation up to £100 (2 kg -30 kg only).
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OR: Royal Mail International Standard, a cheaper and slower delivery option, which is NOT TRACKED OR GUARANTEED (2 kg and UNDER only).
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OR: Royal Mail International Tracked and Signed (signed for on delivery). For smaller parcels, tracked with online confirmation and compensation up to £50.00. (Up to 2 kg only.)
3.6 WORLD ZONE THREE (3)
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PARCELFORCE WorldWide 2 days service: EXPRESS 48 - Large size parcels with compensation up to £100 (2 kg -30 kg only).
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OR: Royal Mail International Standard, a cheaper and slower delivery option, which is NOT TRACKED OR GUARANTEED (2 kg and UNDER only).
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OR: Royal Mail International Tracked and Signed (signed for on delivery). For smaller parcels, tracked with online confirmation and compensation up to £50.00. (Up to 2 kg only.)
Indvidual item postage rates are calculated upon your check-out of items from the online shop before payment, based on weight of item and location of destination for postage. For the UK, customer may choose which rates of delivery from the above options during the transaction, before payment. If the customer wishes to purchase more than one of the same single-product shop item (e.g. five packs of five cards or three framed prints) including large items or commissioned goods, please contact the seller (Ruth Proudfoot-Smith) by email or phone to organise a bespoke delivery cost and payment method. THANK YOU.
If shipping to countries outside the UK please contact Us prior to purchasing online, to arrange individual shipping costs: RUTH PROUDFOOT-SMITH
SHIPPING POLICY
RETURNS & REFUNDS
Returns, Cancellation and Refund Policies
1. Returning Goods
These provisions apply if you buy from us as a Consumer with the following rules applying for return of the faulty Goods:
1.1. We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
1.2. The Goods must be returned to us as soon as the fault is discovered and identified via contact by a phone-call or email, within 14 days.
1.3. So far as possible, Goods should be dispatched back:
1.3.1 Within 30 days.
1.3.2 With both Goods and all packaging as far as possible in their original condition.
1.3.3 Securely wrapped.
1.3.4 At your risk and cost.
1.4. Please note in particular that we cannot deal with your complaint unless you return the entire Goods that you bought: that is to say, in completion and if possible original packaging.
1.5. In returning faulty Goods please enclose with it a note clearly stating the fault and when it arises or arose, if this has not been stated already by email.
1.6. If we agree that the Goods are faulty, we will:
1.6.1 Refund the cost of return carriage;
16.2 Repair or replace/exchange the Goods as we choose.
1.7. If we repair or replace/exchange the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.
Cancellations Policy
2. Cancellations & Refunds
This, and the following paragraph apply if you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”). Provided the Regulations apply to the transaction concerned, then the following terms apply to the contract.
2.1. We now inform you that information (description, cost details) relating to all aspects of our Goods is in our marketing material, whether that is in the medium of Our Website or in hard copy.
2..2. The following rules apply to cancellation of your order:
2.2.1 If you have ordered Goods, but not received them, you may cancel your order giving the reason and evidence of non-arrival of Goods, within 14 days of your order. You will have no obligation and we will return your money.
2.2.2 If you have ordered Goods, and received them and there is a problem with your order, you must tell us with an email communication (see Notice Form below) and both parties subsequently follow the procedure for returns and refunds.
2.2.3 We will return your money subject to the following conditions:
2.2.3.1 We agree to the reasons in the Cancellation Form from purchaser, as in the below, or for reasons for returns of goods and receive back the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
2.3. You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.
2.4. In any of the above scenarios, we will return your money within 14 days.
Notice of right of cancellation:
Right to Cancel and Model Cancellation Form regarding products ordered online from this website:
Information about your statutory right to cancel:
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel this contract within 14 days.
The cancellation period will expire 14 days after the contract was made. That means you can cancel before we have delivered the product to you.
How to cancel
To meet the cancellation deadline, it is enough for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, sent to us by post or e-mail and where possible a valid reason for cancellation and you can use your own words as long as your intention is clear.
Cancellation e-mail/notification guide format:
To Ruth Proudfoot-Smith, at Cornish Tiddlers;
I/We hereby give notice that I/we cancel my/our contract of sale of the following products [enter details of goods and any reference].
Ordered on [date]/received on [date],
Name: [enter name or names in which the order was made],
Address: [enter your address],
Signature: (digital or typed name standing for e-signature)
Date: [date]
3. Liability for subsequent defects
3.1. Please examine the Goods received from us immediately you receive them. If you do not tell us of any defect or problem within 14 days of receipt of the Goods, we shall assume that you have accepted them.
3.2. The procedure to return the faulty Goods is as follows:
3.2.1 The Goods must be returned to us as soon as any defect is discovered but not later than 30 days/one month from receipt by you.
3.2.2 Please follow the returns procedure provided here / on our website as soon as you notify us that you wish to return them.
3.3. We will return your money subject to the following conditions:
3.3.1 We receive the Goods with labels and packaging intact.
3.3.2 You comply with our returns procedure. We cannot return your money unless we know who sent them.
3.3.3 You tell us clearly what is the fault you complain of, when it first became apparent, and other information to enable us to identify or reproduce it.
3.4. If any defect is found, then we shall:
3.4.1 Repair or replace the Goods, or
3.4.2 Refund the full cost you have paid for the Goods.
PRIVACY POLICY
This Privacy Policy relates to CornishTiddlers.co.uk and its processing of data across the website. Data is collected on this website through your use of web contact forms through any newsletter sign ups and through the website’s use of cookies which is detailed in our Cookie Policy below which applies in the UK from May 2018.
In order to deliver services and products in a bespoke manner and to ensure that individuals receive relevant information, we process the personal data such as email contact address, of those who contact us or purchase from us, to ensure they are getting relevant and appropriate communications regarding their enquiries and purchases.
For questions about how we process data or to opt-out of certain types of processing or communications, please contact us by email at ruth.proudfoot@cornishtiddlers.co.uk.
1. What Personal Information we Hold
Depending on your relationship and interactions with cornishtiddlers.co.uk the personal data we hold and process may include:
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Current and previous contact details including name, address, phone number and email addresses
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Communication preferences Personal data provided for specific purposes (e.g. disability and dietary preferences when attending events, workshops or courses)
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Records of residential courses, talks and events attended
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Records of communications and interactions we’ve had with individuals
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Records of financial transactions with Cornish Tiddlers including course payments, shop purchases, online shop purchases, invoices.
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For regular payments via Direct Debit, details of Direct Debit instruction including bank account details
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Contracts for customers, galleries, workshop assistants
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Individuals’ employment information, or voluntary positions held
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Interests – (e.g. where enquirers have stated an interest in a workshop, course or type of goods
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Cookie and Google Analytics Data
2. How we Collect and Store this Data
In most cases the information we hold has been provided to us by you. For example: through filling in the Contact Form on the website, while registering for an online account with our shop, providing us with financial information to complete transactions or by corresponding with us by telephone, letter, email, face-to-face or otherwise. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
3. Sharing with External Parties
We do not sell this personal data to third parties or share it for any commercial purposes. We also will not permit third parties to sell on the data we have shared with them, under any circumstances. We will never share information with external parties, except in the following circumstances:
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When you have given us permission to do so
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Where we are required to do so by law
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To third parties engaged by our website e-commerce facilities as approved data processors to provide our services, such as credit card transactions for purchase from the online shop, as in the below.
4. Security of Your Credit Card
We take care to make Our Website; cornishtiddlers.co.uk safe for you to use. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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Card payments are not processed through pages controlled by us. We use one or more online payment service providers [WIX/Paypal] who will encrypt your card or bank account details in a secure environment.
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If you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process your automatic monthly payments or other transactions which you have initiated.
5. How we Handle Posted Public Content
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Our privacy policy is strong and precise. It complies fully with the Data Protection Act 2018 .
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If you Post Content such as feedback or reviews to any public area of Our Website it becomes available in the public domain. We have no control who sees it or what anyone does with it.
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Even if access to your text is behind a user registration it remains effectively in the public domain because someone has only to register and log in, to access it. You should therefore avoid Posting unnecessary confidential information.
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Posting content of any sort in feedback or a review does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.
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You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any Content having been Posted by you.
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You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.
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Please notify us of any security breach or unauthorised use of your account.
6. Removal of Offensive Content in Feedback or Reviews
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For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.
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We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.
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If you are offended by any Content, the following procedure applies:
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Your claim or complaint must be submitted to us in the form available on Our Website, or contain the same information as that requested in our form. It must be sent to us by post or email.
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we shall remove the offending Content as soon as we are reasonably able;
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after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;
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We may re-instate the Content about which you have complained or not.
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In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.
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You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.
7. Security of Our Website
If you violate Our Website we shall take legal action against you.
You now agree that you will not, and will not allow any other person to:
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modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.
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link to Our Website in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed the site by typing the URL into a standard browser;
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download any part of Our Website, without our express written consent or where clearly invited to Download document/content;
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collect or use any product listings, descriptions, or prices;
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collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;
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aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of Our Website;
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share with a third party any login credentials to Our Website.
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Despite the above terms, we now grant a licence to you to:
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create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.
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you may copy the text of any page for your personal use in connection with the purpose of Our Website.
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8. Intellectual Property
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We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).
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Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.
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You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person unless with written permission given after expressly requesting and specifying which use of such.
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Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.
COOKIE POLICY
Cookies
The cookies we use
Our website tracks personal information through the use of cookies, This may include Third-party services. For example Google Analytics or other applications offered through the Wix App Market that place cookies or utilise other tracking technologies through Wix services, may have their own policies regarding how they collect and store information. Cookies on this website are set by Wix and Google Analytics. They allow our website to: a) do things for authentication and security like auto-log in to your account, navigate secure areas, save passwords, auto-fill a form, and save your shopping basket, or b) for analytical reasons, recognise your device and measure visitors.
Disabling or removing your cookies
You can remove or delete cookies on your computer through your browser settings (to reject all cookies, or allow only ‘trusted’ sites to set them) or find out more by visiting: www.aboutcookies.org for more details about controlling and deleting cookies. If you do disable our cookies you may find that certain sections of our website do not work so well or you will have more difficulty logging in to the website online shop pages (secure areas).
Social sharing
Some ‘social sharing buttons’ may occur on areas of this website in order to allow users to share or save information e.g. pictures or content. These are buttons for third party social media sites and these sites may log information about your activities on the Internet which include this website. Please view the terms of use and privacy policies of these external websites to understand how they use your information and also how to choose to opt-out or delete such information.
External services
Sometimes we use external web services on our website to show content on the web pages, for example YouTube, to show embedded videos. As with the social buttons, we cannot prevent these sites, or external domains, from collecting information on your use of this embedded content.
We do not use cookies to track and identify users or target advertising.
The hosting providers for this website are Wix who use cookies for important reasons, such as:
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To provide an overall positive experience for our website visitors and customers.
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To identify registered members to our site.
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To monitor and analyze the performance, operation and effectiveness of Wix's platform.
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To ensure this platform is secure and safe to use.
Types of Cookies
In general, the cookies which are initially placed on this website may be categorised as essential. However, because this site platform may use additional, multiple components, codes and third-party applications, they may utilise other types of cookies with specific settings, such as Google Analytics.
Take a look at the table below to see which cookies are placed on Wix hosted sites:
